Who we are
“Mushin”, “we”, “us” and “our” refers to the Mushin automation studio operating in Australia. If you have any questions about this policy, you can reach us at privacy@mushin.com.au.
What we collect
We only collect information that helps us run our business and serve you well:
- Contact details — Name, work email, business name, phone number, and the kind of work you'd like help automating.
- Project information — Anything you share during a discovery call or engagement — descriptions of current workflows, sample documents, etc.
- Basic website analytics — Anonymised usage information (pages visited, referrer, approximate location) to understand how the site is performing.
We do not buy lists, and we do not collect sensitive information (as defined in the Privacy Act) unless it's genuinely required for a project and you've agreed to it in writing.
How we use it
- To respond to enquiries and book discovery calls.
- To deliver the automation work you've engaged us for.
- To send you relevant follow-ups about projects we're working on together.
- To improve our website and our services.
We do not sell your personal information. Ever.
Where it's stored
Most of our tools and infrastructure are hosted in Australia or in regions chosen for reliability and security. Some service providers (for example, email and cloud hosting) may process data outside Australia. Where that happens, we choose providers with appropriate safeguards in place.
Security
We use reasonable technical and organisational measures to protect the information you share with us — including access controls, encrypted connections, and least-privilege practices. No system is perfectly secure, but we treat your information like our own.
Your rights
Under the Australian Privacy Principles, you can:
- Ask us what personal information we hold about you.
- Ask us to correct it if it's wrong.
- Ask us to delete it, subject to any legal obligations we have to retain records.
- Make a privacy complaint — we'll respond within a reasonable timeframe.
Email privacy@mushin.com.auand we'll handle it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes
If we update this policy, we'll change the “Last updated” date at the top. For material changes, we'll let active clients know directly.
Questions?
We're happy to clarify anything on this page.